MAPTEC’S PRIVACY POLICY

We hold information about our customers, as part of day to day business supporting information technology equipment, configuring software, configuring computer equipment, configuring telecommunications equipment, software installation, maintaining websites, installing firewalls, security and other software updates for third party software products, setting up backup functions and providing computer and telecommunications equipment and software. We work with third party providers, providing products and services, which means they too have access to customer information. By signing a contract with us you are agreeing to us, and where appropriate our partners, holding your information.

MAPTEC’S PARTNERS

In order for us to do business, we have third party partners who provide us with products and services, software and cloud based bundled software and services,. These partners hold information on users of their services, which may include our customers. Those third party providers are responsible for management of the information they hold and have their own privacy policies in place, which are available via their online information sites.

WHAT MAPTEC DOES WITH YOUR INFORMATION

We use the information you provide to be able to complete our obligations to you as a customer. Our third party partners may also hold you information and we may have to provide them with your information in order for them to be able to provide you with their services. The third party provider is responsible for the safety of the information they hold and have their own privacy policies.

HOW MAPTEC HOLDS YOUR INFORMATION

We hold information on computer hard drives, separate storage devices and we use cloud based storage services to store information. Our business computers and storage devices cannot be accessed via publicly accessible computer networks and are regularly backed up on separate storage devices. We maintain up to date anti-virus software with computers and devices subject to regular security scans.

WHAT MAPTEC DOES IF OUR SYSTEMS ARE BREACHED AND DATA ACCESSED

We will inform you as soon as we become aware of any breach, advising of the nature of the breach, what data has been affected and how it has been affected. We will advise the Information Commissioner of the breach as soon as we become aware of it, in accordance with our statutory obligations. We will put in place an action plan to resolve the breach and to ensure that your information is returned to a safe and secure environment. We will aim to have an action plan in place within 24 hours of becoming aware of the breach and will resolve the breach as quickly as possible. The time taken to resolve a breach will depend on how complex and serious the breach.

WHAT MAPTEC CANNOT DO

We are not responsible for the safety of any data you upload or create on third party software or cloud based services, data contained in websites even where we provide a maintenance service for the website and we are unable to ensure the security of your data on any computer equipment you use, including where we provide a maintenance service for that equipment.

WHAT HAPPENS IF YOU NO LONGER WANT MAPTEC TO HOLD YOUR INFORMATION

You need to let us know by email or letter that you no longer want us to hold your information. We will remove your information from all our systems within 5 working days of you letting us know.