For a larger business of up to 50 users, our Gold package includes more regular visits – for the purposes of checking antivirus, carrying out updates, backing up data, and optimising all systems for optimum performance. We’ll also keep an IT asset inventory, in compliance with regulations. All your users have access to our IT helpline and remote support, which can be very useful when something happens in the middle of a video conference! There is no call-out charge and we’ll be on-site the next day for any repairs or advice. The Gold package is designed to keep your IT network running smoothly, with a 30-minute response window to any query.