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Sometimes in business, you start to think about switching out various services to help increase profit and grow your business.

IT Support and technology solutions are some of the areas that we find many local businesses look at to help optimise systems and processes.

 

This, in turn, can help reduce costs and make for smooth running systems.

In this article, we're going to reveal the 3 top reasons most local business owners switch to us for their IT support.

Slow to respond

Have you ever faced an issue with your desktop computer or mobile phone and need it fixed immediately - ringing the IT support helpdesk gets you to nowhere, and you have to "log a ticket" via email.

You wait hours for a response and have to chase up to find out if anyone has even bothered to look into your issue.

Does this sound familiar?

Slow response from your current IT supplier is the number one reason we see many new clients switch to us, and it's easy to guess why. 

You expect fast, efficient service with a reasonable turnaround time to resolve issues - established IT providers get the basics right, and this is definitely top of the list.

Major Disaster

Security breaches, prolonged downtime, or significant data loss are all classed as substantial disasters in the world of IT. We tend to get inquiries a few months after the fact - with local businesses unhappy with both the disaster and the bill for the recovery from their current provider. 

There's nothing managed about these types of situations, and with ransomware threats ever-present, we increasingly take on new business due to these types of incidents.

Not the right fit

Sometimes your business just outgrows the current IT supplier. A good example of this was when we had a past client that was happy with their provider. However, there was nothing special the provider could offer in relation to optimising business processes for the digital age.

When COVID hit, our client was looking for a digital sign-in system for their reception. Met with blank faces by the IT provider, they quickly found us, and we're now reviewing many of the manual processes and prioritising the next digitisation project.

If any of these scenarios sound familiar or you can relate to them, we need to talk today. Give us a call.

0203 865 7174

 

 

THE YEAR THE WORLD CHANGED

In 2020 the world of business IT changed dramatically and permanently.

Business technology today, is far more complex than it was only a couple of years ago and it’s becoming more and more so every day. It is changing at an alarming rate and that is set to continue well into the future.

Modern businesses have never been more reliant on IT than they are today, not only to survive in an ever more competitive marketplace, but to thrive, to evolve, and to grow.

The future for business IT systems is already seeing an increasing adoption of hybrid cloud, in addition to the many public and private cloud services available.

Software as a Service products are growing at a truly alarming rate and businesses all over the world are increasingly aware of the business productivity benefits, they can bring.

And therein lies the potential pitfall.

With huge advancements in technology comes the need for advanced technical skills, to identify, research, purchase, configure, manage and support these new systems.

If your business already has those advanced skills in-house, you’re very fortunate. But the vast majority of small and medium businesses don’t have that luxury, and that’s where the value of a professional Managed IT Services Provider (MSP) becomes a necessity.

THE VALUE OF YOUR MSP

MSPs are experts in all aspects of business IT. They have invested huge amounts of cash in training and certification and typically have larger teams of expert technologists.

They are there to advise you on what technologies are best suited for your business. And they will ensure that it is professionally configured and managed, backed up and supported.

They provide you with all the advanced technical expertise, that only enterprise businesses can afford to have in-house.

Outsourcing your business IT requirements to an MSP will actually save cost in the long run, helping you to utilise your internal resources more effectively.

And in a world where IT is changing and developing so rapidly, MSPs have more resources to devote to your business, keeping you appraised of valuable emerging technologies.

A good MSP will guide you and your business through technology challenges and changes that would be daunting without them.

FULLY MANAGED SERVICE

MSPs as the name suggests, provide a one stop shop for all your technology needs.

  • Hardware supply and configuration to desk
  • Network infrastructure services
  • Cybersecurity and data protection
  • Compliance
  • Data backup
  • Disaster recovery & business continuity
  • Cloud services adoption
  • 24/7/365 Network monitoring and management
  • Expert technical support with full remote access for speed of resolution.
  • Professional technical account management
  • IT Consulting
  • Technical Project Management
  • Internet connectivity (broadband, leased lines, MPLS and more)
  • VoIP telephony (often saving considerable costs over traditional PBX systems)

And don’t forget, the MSPs team, are first and foremost, business people. They understand the importance of technology to you and your business. They get business.

AND FINALLY

Outsourcing your IT management to an MSP does not mean relinquishing operational control. You are still in charge, only now, you have the support and backup of a team of technology experts.

They take on the responsibility for the time consuming and often repetitive tasks involved.

The benefits of outsourcing many of your IT operations to an expert MSP are numerous and can usually drive cost savings.

MSPs will usually agree a flat rate, all-encompassing monthly charge, to deliver a fully “managed” service, that includes all of the things listed above (and more). So, you should rarely see unexpected bills, making budgeting so much simpler.

And if it makes budgeting simpler, doesn’t it make sense to add them to your list of professional advisers, alongside your accountant and lawyer, and not just as an item on your Profit & Loss statement. Recognise the expertise and the value they deliver and build that relationship.

Finally, and reassuringly, MSPs typically have best in class software monitoring and remote management tools which provide greater visibility and security. This in turn helps drive better decision making, based on real time analysis and reporting.

Your MSP is, quite literally, your other emergency service.

The hidden IT tool in your business that you need to know about.

If you are a business of more than ten employees, there's a good chance you've got an IT support provider or in house IT person that manages the silent running of your technology.

Almost all providers use a toolset commonly known as RMM (remote management and monitoring).

Up until recently, it's been a hidden tool that sits in the background and helps maintain your businesses IT infrastructure, alerting your IT providers to systems that need patching, servers that are running low on space and all manner of other technical logs that help with the smooth running of your systems.

However, recently you may have heard two critical attacks that have left many small businesses questioning the need for RMM tools.

Two more prominent vendors (Solarwinds and Kaseya) had their toolset breached by cybercriminals. 

This left the IT industry reeling and have helped coin the term "supply chain attacks".

These types of attacks can come in many different forms but what you have to be aware of is that the vendors that you use in your business may increase the risk your company has of a data breach or ransomware attack.

Luckily the attacks mentioned above are few and far between.  It was a wake-up call to all RMM vendors and IT providers that use such tools. 

So the question remains should you still be using RMM tools?

The simple answer is yes.

Without RMM tools in place, most IT providers would be lost.  They are crucial to the management of IT infrastructure on many levels.

I'll give you two examples:

Scenario 1) You call your IT support helpdesk with an urgent IT issue that you need fixing immediately.

You expect a response from the technician with the request that they can remote onto your computer to look at the problem and find a fix.

Guess what?  The tool that they use to remote onto your machine is part of the RMM suite.  Without the ability to take control of your device remotely, fixing the problem becomes far more complex and may even include a chargeable visit onsite to resolve the issue.

That's the last thing you need - handing about waiting for an IT technician to come fix your problem.  This costs you time and money. 

The solution?  Stick with the RMM tool.

Scenario 2) "Please wait while we update your computer."

I'm sure you've experienced this before - you've got a critical deadline to meet or attempting to join an online meeting only to be told by your computer that it needs to be updated and restarted.  You've got no choice, but the hit the restart button and wait..wait..wait.

RMM tools can fix this issue - if your IT provider knows their stuff, then they'll already be implementing updates at a scheduled time that fits with your business.  Tuesday mornings at 10 am?  Probably the worst time for most - Friday at 3 pm - acceptable.

RMM tools have you covered.

If you want to find out more about implementing a secure RMM tool in your business, then get in touch with us today.

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